Returns Policy




If you are unsure of these delivery terms and conditions, or are seeking more information in regards to our delivery service, please email us at prior to purchasing. This website is linked to the DEVI Heating Distributors (NSW) operational and transportation hub. Delivery costs are based on item size / weight. Where possible items are sent at the fastest delivery means within our transportation network. If orders are placed that exceed weights and dimensions covered by our local transportation ie pallets of freight to remote location or traverse great distance DEVI Heating Distributors reserves the right to cancel the order and negotiate on fair freight charge to cover costs of delivery. Remote areas, pallet deliveries and big/bulky items may attract additional surcharges. We will contact you immediately if this is the case.  Please allow 1-3 days for metro delivery. WA, NT and other remote locations please allow 7-14 days delivery time. Your order will be filled within 24 hours whenever possible. If for reasons beyond our control we are unable to dispatch your order within 48 hours (supplier stock issue, special order stock, etc) we will contact you so that we can make alternative arrangements. We reserve the right to terminate any orders and refund all monies in total.



Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All products purchased from DEVI Heating Distributors are backed by a Return Policy. All products returned must be in perfect unused condition, with all components, complete with original packaging. We will not allow returns on damaged or incomplete products. Proof of purchase is required. To arrange a return DEVI Heating Distributors must be notified of intent to return and confirmed with RMA# before any credit or return may take place.  Products that are custom made or configured to order will not be eligible for return. DAMAGED / FAULTY GOODS If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. Customer will incur the cost of return postage and be credited the purchase price only. We recommend that you return your unwanted items using registered post or traceable courier. We can not be held responsible if returned items are lost in transit.  A 25% re-stocking fee will apply for items no longer wanted, including change of mind returns.  

Product warranties are governed by the respective manufacturers and / or suppliers warranty terms and conditions (available on request). We will not be liable to you or any third party for any loss suffered due to product failure. We will assist where possible to process product warranty claims through the respective manufacturers and/or suppliers.